Analyst, IT Service Operations -ITSM, ITIL

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Virtustream is the enterprise-class cloud software and services provider trusted by enterprise customers worldwide to migrate and run their mission-critical applications in the cloud. Within the Virtustream at Dell EMC, we are looking for an Analyst, IT Service Operations to join our team in Bangalore

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work for Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

General Summary: Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages. Join us to do the best work of your career and make a profound social impact as a Analyst, IT Service Operations on our Eyes On Glass Monitoring team in Bangalore

Key Responsibility:

• Act as primary point of contact for monitoring all alerts generating from Virtustream commercial sector monitoring system , incident creation and coordination.
• Responsible for performing basic validation steps, creating incidents before escalating to next level.
• Ensure that defined processes and procedures are being followed both in terms of horizontal and Vertical Escalation.
• Responsible for Day to Day operations of as per the Eyes on glass team activity matrix.
• Work closely with L2 / ROCC Teams on any Critical / High Priority Incidents.
• Performing real time monitoring of Critical System of Customer in 24x7 rotational working environment.
• Responsible for communicating & coordinating with all key stakeholders on any critical outage as and when needed

Requirement Details:

• Basic understanding of Compute, Storage, Network, Backup, SAP Basis, OS and DB.
• Should have 6 months -2 Years of experience in handling Basic L1 troubleshooting of SAP, DB and OS level. Well Verse in handling Alerts and INC management.
• Hands on experience on any of the ITSM Ticketing Tool (Preferable).
• Good understanding of ITIL Framework on Incident & Event Management Process (Preferable).
• Hands on experience on any of the ITSM Ticketing Tool (Preferable).
• Willingness to work in 24/7 environment.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Apply now!

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.