Analyst - Risk Management II

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Comprised of key internal and external servicing functions, GSG is home for several shared services that help to power American Express and bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service. Within GSG, Sales Operations & Business Enablement utility (SABE) is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. SABE’s vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group’s effectiveness through innovative use of technology & process transformation.

Responsibilities:

• Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
• Create a strong network of relationships among peers, internal partners, and external constituencies
• Ready to suggest and develop various process improvements required in the existing processes
• Follow up with Sales/AD for Late Stage Opportunities and for dormant leads
• Updation of PCV for CAG OPEN Signings in SFDC
• Manual Lead Submission Requests and maintaining manual adjustments for leads which flows into AMOS
• Manual leads tagging in SFDC
• Ingestion of external partner leads in One.force
• Platform user support (pwd. reset), user queries for lead partners.
• Common mailbox and query management
• Creativity to go beyond current tools to deliver the best solution to the problem, ability, and comfort with working independently and making key decisions on projects
• Regular communication with global business partners to understand changes in process and implementing process changes in-house.

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Ability to understand sales lifecycle and sales effectiveness process preferably in financial domain
• Perform data analysis and providing insight in lead lifecycle
• Ready to suggest and develop various process improvements required in the existing processes

Leadership Outcomes

• Drive the various BAU and ad-hoc processes & projects within the team
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Managing the business relation with key stakeholders and business partners

MinimumQualifications

• 5+ Years’ experience in operational /sales team supporting roles with understanding of tools like sales force

Graduate/MBA in any stream

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations