Assistant Facility Manager

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Assistant Facility Manager

Work Dynamics

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

BUSINESS LINE

Integrated Facilities Manager (IFM)

REPORTING TO

Campus Manager

DIRECT REPORT POSITIONS

FE – Soft Skills, FM tech, FE- Technical, FE Soft

POSITION GOALS

Deliver contracted obligations to Shell including the provision of comprehensive facility, contract and procurement management for technical and non-technical services with a focus on continuous improvement.

To achieve financial and other targets as agreed.

Achievement of the Key Performance Indicators and Service Level Agreement targets.

DUTIES & RESPONSIBILITIES

General

• Monthly review of SLAs and KPIs for continued relevance.
• Achieve client satisfaction to Shell expectations.

• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.
• Develop and implement a strategic programme for pursuing key initiatives and innovation leading to demonstrable continuous improvement.
• Deliver value-creating opportunities to the client by ensuring continuous transfer of know-how from Jones Lang LaSalle business.
• Develop strong relationships with all key personnel in Shell.

Staff Management

• Management of sourcing, hiring, training and backfill process for all staff.

• Manage and assist with the personal development of all direct reports.
• Develop and manage succession plans and appraisals for all direct reports.
• Ensure Jones Lang LaSalle staff are appropriately trained to meet the requirements of their positions

Vendor Management

• Manage all service contracts, including inspections and quality management of service delivery
• Prepare tender documentation, evaluation of tenders, prepare contracts.
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Shell.

Property Operations

• Develop and implement procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensure an adequate supply of materials and service for the proper operation of the facility and enter into supply and service contracts as approved by the client

• Effectively manage all Administrative, Engineering, and other FM functions, ensuring all procedures, processes, and client requirements are undertaken in a timely and efficient manner

Oversee the management of (M&E scope pertaining to Shell including contracts including but not limited to Fire and Mechanical Services)

• M&E works including contractor management
• Ensure Planned Preventative Maintenance is undertaken in accordance with the schedule
• Annual Maintenance Contracts (AMC)

• Ensure the implementation and management of Risk & Safety work practices to reduce the interruption to Shell’s operations
• Effective team management to ensure smooth operations
• Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
• Initiate strategies to achieve measurable improvements in energy consumption, in conjunction with the all the Building operation teams
• Coordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
• Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
• Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
• Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations
• Audit the Building management offices to make sure that the procedures are being followed and adhered with
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
• Implement and manage an audit programme to ensure the exposure to risk is minimised

Reporting

• Preparation of budgets and client reports, including financial reconciliation for service contract accounts

• Prepare Monthly /Quarterly & Annual Reports and present to client.

KEY PERFORMANCE

MEASURES

• Achievement of Contracted Service Levels and Performance Indicators
• Achievement of contracted Customer Satisfaction expectations
• Management of resource to ensure no disruption to client business
• Achievement of savings initiatives as agreed with Shell.
• Delivery of Agreed Initiatives as per Shell/Jones Lang LaSalle Initiatives Road Map
• Achievement of IPMP goals as agreed with manager

EMPLOYEE SPECIFICATIONS, KEY COMPETENCIES & SKILL SETS

• Client relationship management skills.
• Leadership & Team Building/Management skills.
• Tertiary qualifications in property, building or facilities management required.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Contract Administration experience required.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Budget and line management skills.
• Good written and oral communication skills
• Interpersonal skills.
• Analytical skills to develop MIS.
• Excellent presentation skills

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL–

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.