Assistant Manager Executive Lounge

View: 107

Update day: 06-05-2024

Location: Delhi Union Territories

Category: Restaurant / Hotel / Tourism

Industry:

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Job content

Your experience and skills include:

University graduate / Hotel Management/ Hotel School Diploma.
Minimum 2 years’ experience in Assistant Manager Role in an International Hotel Chain in Front desk operations.
Excellent communication skill, ability to interact and take initiative. Able to lead and motivate the team.
Should have strong command on Customer Experience Management
Should have knowledge of Front Office Operations- Check-in, checkouts, billing, cash handling
Micros and Opera system knowledge
Excellent communication skills.
Proactive and positive approach.
Displays high levels of flexibility, initiatives, sincerity and Team Work.
Please personality and soft spoken.

What you will be doing:

Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to. Resolve all guest complaints abiding the hotel policies to gain the guest loyalty.
Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
Identifies staff training requirements and service improvements areas. Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to.
Creates a positive and highly motivated working environment that promotes and develops teamwork
Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests’ satisfaction.
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

What is in it for you:

An opportunity to be with world’s preferred Hospitality Company.
Develop your talent through learning programs by Academy Accor.
Worldwide career opportunities
Various Fringe Benefits for Self & Family members.
Young and Vibrant Culture
Captivating and rewarding experience working alongside passionate professionals.

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