Associate - Customer Services

☞ Avantor Performance Materials India Limited

View: 102

Update day: 06-05-2024

Location: Coimbatore Tamil Nadu

Category: Other

Industry: Petrochemical Plastics Rubber

Position: Other

Job type: Full Time, Permanent

Experience: 2 - 7 years

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Job content

Key Responsibilities and Tasks:

  • Capable to resolve internal/external customer requests/queries via email, fax & chat.
  • Deliver the results as per process requirements
  • Liase with manufacturer and internal customer from time to time in providing resolution
  • Upskill process knowledge from time to time
  • Ability to delight customer above and beyond the call of duty

Skills, knowledge & experience:

  • Good communication skills (English
  • Proficiency in Microsoft Office
  • Good organization skills
  • Willingness to work in shifts
  • Good Decision making skills
  • Ability to learn Avantor terminology

Competencies:

  • Analytical and Critical Thinking
  • Collaboration & Teamwork
  • Continual Improvement and Innovation
  • Customer Focus
  • Developing People
  • Driving Results
  • Adhere to Avantor’s policies, procedures, rules and guidelines
  • Uphold Avantor Culture and Values at all times
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Deadline: 20-06-2024

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