Branch Operations Manager

☞ Pride Circle

View: 103

Update day: 25-05-2024

Location: Amravati Maharashtra

Category: Executive management Production / Operation

Industry: Human Resources Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Role: Branch Operation Manager

Company: Leading Capital Housing Finance Company

Experience:2-5 years

Vertical:Operations & Customer service

Work Location: Amravati, Maharashtra

Employment:Full-time

Purpose of Job:Incumbent will be responsible for executing the operations related activities for the branch and ensuring quality customer experience by adhering to the defined TATs

Essential Experience:

  • 2-5 years of relevant work experience of working as an operations executive in an HFC or NBFC
  • Ability to liaison & follow-up with external and internal stakeholders
  • Understanding of KYC norms and experience in asset business processing
  • Understanding of retail lending and allied activities
  • Good command on MS Excel and other MS Office tools
  • Good spoken and written communication

Key Roles/Responsibilities:

  • Responsible for upholding the brand and managing operations for the customers
  • Handle loan operations for EMI, structured installments and closures
  • Ensure completeness and correctness of loan disbursement docket during and after disbursement
  • Process bank transactions and coordinate for solving open items of bank reconciliation
  • Adhere to defined turnaround time while processing transactions and ensure commitment to providing excellent customer service
  • Comply with laid-out processes and guidelines and notify respective supervisors of any deviation/exception
  • Adhere to ‘first time right’ in all the transactions to ensure quality
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Deadline: 09-07-2024

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