Business Development Manager/ Executive

Job content

Marble Centre symbolizes impeccable quality and unparalleled service. The brand has been associated with grandeur and elegance, with a reputation for providing the most superior class of marble and assets that help businesses to drive growth & increase revenue. At the core, is a team of bright & creative minds, that is capable of understanding the fabric of marble business, be it large corporations with aggressive marketing plans to small businesses with absolutely no web presence.

We believe our work is an expression of ourselves and we hope to develop safe spaces to promote such expression. Promoting positive work culture and employee development is an important part of our value system. We are committed towards equity, inclusion and accessibility.

Marble Centre is seeking an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be succeed as a Customer Relationship Manager, you will possess excellent communication skills and maintain the core values of the organisation. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Working as a Customer Relationship Manager you will work closely with Sales and Accounts Managers to ensure that all staff preserves

· Building and maintaining profitable relationships with key customers.

· Overseeing the relationship with customers handled by your team.

· Resolving customer complaints quickly and efficiently.

· Keeping customers updated on the latest products in order to increase sales.

· Meeting with managers in the organization to plan strategically.

· Expanding the customer base by upselling and cross-selling.

· Understanding key customer individual needs and addressing these.

· Conducting business reviews using CRM programs.

· Knowing your competition and strategizing accordingly.

· Stay up-to-date on tools, platforms, products and industry trends.

· Collaborate on and execute creative presentation briefs along with internal team, clients, various departments and stakeholders.

· Present creative strategies/concepts while integrating feedback from stakeholders.

· Multitask and juggle multiple projects with various objectives, timelines, and creative.

· Contribute to a consistent customer service standard across all departments.

· Work to ensure customer service is ingrained at the core of the Marketing + Sales team

· 2-3 years in stone industry, hospitality and aviation ideally

· Bachelor’s degree or a combination of education and work experience.

· Deep understanding of the developing business tactics with new leads.

· Ability to think strategically (not just tactically).

· Excellent written and verbal communication & storytelling skills;

· Commercially minded; belief in the power of brands.

· Ability to work independently on a project or in a team environment.

· A creative approach eye that understands design trends and best practices.

· Experience in managing multiple projects and deadlines and being able to work under tight timelines.

· Ability to balance being part of a team while taking responsibility for driving deals from start to finish with minimal supervision.

· Should have their own vehicle and Ready to travel within the radius of 150km with valid driving license.

· Pleasing Personality and Abundant Confidence for finalization of deals.

· Can relocate if needed.

Please contact:hr@marblecenterindiaraipur.comLocation: Raipur (Chhattisgarh)

Job Type: Full-time