Business Insight Analyst | Night Shift

☞ TASKUS INDIA PRIVATE LIMITED

View: 101

Update day: 06-05-2024

Location: Indore Madhya Pradesh

Category: R & D

Industry: BPO Call Centre

Position: Business Analyst

Job type: Full Time, Permanent

Experience: 2 - 7 years

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Job content

Desired Candidate Profile


As Business Insights Analyst you will be responsible for delivery of key client analytics and

consulting projects. You will develop analytical insights that measure our clients performance

across key inputs (such as content quality, compliance, performance metrics, customer

experience, etc.). On the basis of this data, you will articulate key insights and best practices,

provide a recommendation on the overall campaign strategy, set ambitious revenue and/or

performance objectives and assist internal partners on how to define detailed action plans to

reach these goals.


Roles and Responsibilities


Additionally, you will lead the thinking and lead the development of monitoring tools/dashboard

(Google, Power BI, Tableau, etc) to report on key results achieved by business and draw out

insights on further optimization opportunities. As part of this role, you will also be breaking down

and communicating the reports and opportunities to key operational partners. You will also be

involved in the maintenance of the back-end and front-end architecture of the BIDS reporting for

the specific campaign(s) you support, the proprietary analytical tool that aggregates, mines and

elaborates campaign reporting. As a business insights analyst, you will be partnering closely

with Reporting Analysts, Data Visualization Analysts, Data Scientists, and Data Engineers to

optimize the assigned business(s) you support. In addition, this role requires close attention and

engagement with business owners, cross functional teams, and at times clients.



Skill and Qualifications


At least two years of experience working in Consulting, Business Intelligence, Strategy/Insights,

or similar teams

Bachelors degree, concentration in business, Business Intelligence, Data Analytics, Statistics

or equivalent of experience in similar workspace

Passionate about technology start-ups and driving innovation with data!

Strong problem-solving skills and analytical mindset with a test-measure-iterate approach

Excellent communication skills

Ability to manage and prioritize well across competing requirements

High IT Literacy proven use of web and associated technologies (Excel, Power Point, Google

apps)

Previous experience with Data Visualization tools (Tableau, Power Bi, ect.) is strongly preferred

Ability to interact with directly and influence operational partners, cross functional teams, senior

clients

Other duties as assigned

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Deadline: 20-06-2024

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