CALLS AUDITOR & SOCIAL MEDIA EXECUTIVE

Job content

At Miduty, we are seeking a skilled and detail-oriented Call Auditor and Social Media Executivewith a background in the nutraceutical industry to ensure that our customer service representatives maintain high-quality communication with clients. As a Call Auditor, your primary responsibility will be to evaluate and assess phone conversations to verify that they align with our company’s standards and regulations. You will play a critical role in enhancing customer satisfaction and compliance in the nutraceutical sector. As a Social Media Executive, you will play a crucial role in promoting our nutraceutical products, engaging with our target audience, and driving brand awareness and growth through various social media platforms.

Location: Gurgaon sector 62

Salary- 35k

Responsibilities:

Call Evaluation: Listen to recorded phone calls and assess them for adherence to established quality and compliance standards, focusing on customer interactions within the nutraceutical industry.

Performance Analysis: Identify areas of improvement and provide feedback to customer service representatives to enhance their communication skills, product knowledge, and regulatory compliance.

Documentation: Maintain detailed records of call audit results, highlighting both strengths and areas requiring development, while ensuring the confidentiality of customer data.

Quality Improvement: Identify trends and opportunities for enhancing customer service, and provide recommendations to management to drive continuous improvement in customer satisfaction.

Report Generation: Prepare regular reports summarizing audit results and trends to provide insights for decision-making and policy adjustments.

Content Creation:Develop and curate engaging and informative content related to nutraceutical products, health, and wellness for social media platforms.

Content Calendar: Develop and maintain a content calendar to ensure a consistent and timely posting schedule.

Audience Engagement: Respond to comments, messages, and engage with the online community to build and nurture relationships with customers.

Requirements:

Bachelor’s degree in marketing, communications, or a related field.
Proven experience in managing social media accounts for businesses, with a focus on nutraceuticals preferred.
In-depth knowledge of nutraceutical products, health and wellness trends, and social media marketing strategies.
Strong writing and editing skills, with a keen eye for detail.
Proficiency in using social media management tools and analytics platforms.
In-depth knowledge of nutraceutical products, regulations, and customer service best practices.
Excellent communication and analytical skills.
Detail-oriented with the ability to maintain accuracy in documentation and evaluations.

Job Type: Full-time

Salary: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Social media marketing: 2 years (Preferred)
• Quality management: 2 years (Preferred)

Language:

• English (Required)

Speak with the employer
+91 9501938215