Change Analyst

Company Description

Discover the Unexpected

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific’s culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We’re an award winning organisation due to our strong people first focus. This includes Top Employer™ and Great Place To Work™ accreditations.

Learn more at www.experianplc.com

Job Description

• Access and review impact on new change requests
• Review new Standard Changes requests
• Undertake the monthly review of approved Standard Changes
• Drive outstanding changes to be closed within 3 working days
• Participates on Change Advisory Board (CAB)
• Conduct Failed change reviews (FCR) for unsuccessfully changes (Except Sev C & P1)
• Manage Change Management Team’s portal
• Identify, escalate and manage risks and issues
• Assist in reduction of unsuccessful changes
• Contribute to training materials
• Identify and build stakeholder relationships within Experian
• Ensure adherence to the change process and highlight, escalate non- adherence
• Engage with Problem Management to log recommendations on changes that have caused a Serv C, P1 or P2 incidents
• Identify process improvements in ways of working
• Identify workflow improvement and enhancements to ServiceNow
• Attend Post Implementation Reviews

Qualifications

• Good understanding of ITIL V3&4 Process and Best Practices
• Minimum ITIL V3/4 Foundation Certified
• Good oral and written communication skills
• Working knowledge ServiceNow or equivalent ticketing system
• Good people skills
• Ability to work both autonomously as well as within a team
• Awareness of Agile and DevOps working
• Working knowledge of collaboration tools
• Good understanding of Microsoft products
• Good analytical skills

Additional Information

Key interfaces / relationships

• Point of contact for Support Teams, Business and Heads of for Change Management

Experian Careers - Creating a better tomorrow together