Change & Exams Release Manager

☞ British Council

View: 106

Update day: 06-05-2024

Location: Noida Uttar Pradesh

Category: Arts / Design Legal / Contracts Human Resources Security

Industry: Nonprofit NGO

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Job content

Date:21-Jun-2021

Location: Noida, South Asia, IN

Company:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Change & Exams Release Manager
Purpose of the job:

The Change Support Officer ensures that each exam change is scheduled, assigned, analysed, acted upon and recorded. The Change Support Officer will take personal responsibility for larger or more complex exam related change cases and support assigned owners to complete their work as effectively as possible
Release Management activities involved in successfully deploying Exam Releases into production and establishing sustainable use of the Service so that the customer achieves the intended value and service operations can provide effective support.

Context and environment:
Change management and Release Management. Team is based in Noida, India and in Warsaw, Poland, but works globally. Change Analyst reports to Change and Release Manager, Change and Release manager to Head of IT Operations Management (e.g. dept description, region description, organogram). This will be part of BCMS, interacting with various functions within GBS.

Accountabilities, responsibilities and main duties:

  • Standard methods and processes are used for all Changes (standard, normal, emergency)
  • Efficient and prompt handling of all Changes
  • Proper balance maintained between need for IT Changes and potential detrimental impact of the Change
  • Integrity of the infrastructure and IT Services maintained in a structured, cost effective manner to meet business requirements
  • Changes are accurately implemented in the appropriate timeframe to meet business needs and documented requirements
  • Interfaces with other Service Management processes maintained
  • Producing metrics reports
  • Any investigative/corrective action required identified
  • Management information and metrics provided on IT service quality and Customer satisfaction and services monitored accordingly
  • Action plans monitored to ensure continuous service and process improvement
  • Agree own development plan as part of Individual Performance Agreement process with Line Manager
  • Reviewing submitted RFCs for completeness and validity
  • Obtaining information missing from RFCs
  • Rejecting invalid RFCs
  • Allocating appropriate Lead Change Assessors and Change Owners
  • Documenting new or modified Standard Change Models
  • Allocating RFCs for approval including selecting any additional approvers
  • Communicating reasons for rejection of RFCs
  • Assisting with Change Reviews and closure.

The Release related responsibilities:

  • Participating in the Release Process from the Change Management perspective
  • Ensure that changes related to Release are recorded and evaluated, and that authorized changes are prioritized, planned, tested, Implemented, documented and reviewed in a controlled manner
  • Ensure that all changes to configuration items are recorded in the configuration management system
  • Assess and evaluate the change
  • Coordinate release change implementation
  • Review and close change record
  • Change Advisory Board – leading and supporting
  • Provide knowledge regarding Change Management process to the relevant stakeholders
  • Actively participate in improvement of the Change Management process

Information Security

  • Ensure that their workforce are aware of the information security policies and comply with them
  • Ensures that the team complies to ISO 27001 and IGA related requirements
  • Send account opening requests effectively
  • Disable accounts immediately for leavers and Absconders /on long leaves
  • Document and monitor / review access levels of his/her team
  • Provide security awareness and education to team
  • Manage Records to ensure compliance to Freedom of information act
  • Ensure incidents of their respective functions are closed within SLAs

Key Relationships:

Closely working with Hubs; Technology Services; Project Management; Technical Architects; Process Managers; Operations Head, Application Developers, etc.

Skills and Knowledge
  • ITIL Service Management Foundation Certificate
  • ITIL Practitioner Certificate

Experience

Experience working in IT, with experience working in the Change Management.

Education

University Graduate Or equivalent

Further Information
Pay Band – 7
Contract Type – Indefinite
Location – Noida (India)
Department/Country- Global
Requirements - Must have current right to work in India
Closing Date – Tuesday 6 July (23:59 IST)

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.


The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please emailaskhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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Deadline: 20-06-2024

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