Client Coverage Manager

Responsibilities

• To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
• Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms.
• To provide information about product features, benefits and implementation to callers
• To help customers with their complaints and problems
• To provide back-office support to sales team
• To assist RMs in completing KYC reviews of the clients
• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure Control on Static Data Transactions

Embedding principles of Operational Risk framework in Commercial banking:

• Ensure full compliance with the OR Framework
• Ensuring full state of readiness to face surprise audits.
• To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with CDC, BCSBI, RBI outsourcing Policy and other applicable laws/regulations/guidelines. To drive the compliance culture down the line.
• To ensure CST sampling, periodicity, record keeping, exception reporting etc is conducted accurately as per the process. To be the checker of CST for another business as and when required and to conduct the same with promptness and independence.
• To review the CST diligently as and when you are the Line Manager for the CST
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• To report Unit’s OR issues and losses to UORM
• To assist UORM and Product in developing and updating of procedures, controls and monitoring plans for Operational Risk Management.
• To identify and report all exceptions on non-compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls
• To adhere to the Gifts & Entertainment Policy.
• Responsible for Health, Safety & Environment responsibilities as laid out in the HS&E Management System.
• The job holder must ensure he/she is fully aware of all the policies and procedures issued in relation to Money Laundering Prevention/CDD and is trained on the same. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. To ensure adherence on an ongoing basis to all requirements of CDD/ML as may be issued from time to time and adherence would be measured with respect to outcome of Group audits and any Quality Assurance Reviews conducted.
• To ensure that there is no overdue CST
• Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported
• Maintaining robust controls and monitoring actions.

CHANGE MANAGEMENT

• Implement change initiatives in the Commercial Banking such as transaction migration, systems implementation, process Re-engineering and premises reconfiguration

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Be part of the team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Internal & External stakeholders

• Role Specific Technical Competencies

Understanding of processes

• Ability to understand the processes of the Bank for effective client servicing.

Monitoring

• Ability to monitor accounts closely to ensure – (i) fast turnaround on deals (ii) closure of issues within agreed timeframe and (iii) no slippages / impairments

Effective Communication

• Both oral and written in a clear and concise manner as job involves interacting with Client as well as various internal stakeholders

Qualification

• MBA/CA
• Experience of 3-5 years
• In-depth knowledge of products, services and delivery channels available for Corporate & Trade Customers.
• Informed in market competition, industry practices and regulations for business banking
• Strong analytical, problem solving, networking and financial management skills.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers