Cluster Manager - Fresher

☞ Mikro Grafeio

View: 101

Update day: 04-06-2024

Location: Coimbatore Tamil Nadu

Category: Consulting / Customer Service

Industry:

Salary: ₹15,000 - ₹20,000 a month

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Job content

Primary Responsibilities Service related Activities

● Monitor the day to day operations of centre’s in the assigned city/region.

● Maintaining the facilities as per the best standard practices.

● 1st level support for clients for operations related issues from centres (Power, Internet, Facilities, Housekeeping)- Listen to the problems, attend it by physically visiting the centre, if needed and solve if possible by taking the remote help of the vendors or subject experts

● Resolve the issues by contacting the respective vendors and constant follow ups

● During the visits, monitor the housekeeping works and hygiene of the centres

● Landlord/Property partner/Property SPOC interactions - Report the problems pertaining to the building with them and follow up till resolution

● Utility bills collection and forward the same to Ops Manager

● Report the issues, escalations and resolution status to the central customer support team through the Issue Tracker Dashboard / app.

● Send the DAR (Daily Activity Report) to Ops Manager

● Attend the weekly Ops Review and represent the City/Region assigned

● Maintaining documents pertaining to respective centre / location as per good documentation practices

● Maintenance of stock register for consumable

● Preparation of Standard Operating Procedures and implementation.

● Preparation and maintenance of Asset registers pertaining to respective centres

● Event management as appropriate

● Audit readiness of the facilities

● Petty cash management towards respective centres.

● Periodical training to housekeeping, security and documentation of the same.

● Planning and execution of preventive maintenance as per the requirement / calendar.

● Support the project team during new projects or expansions in their respective centres / locations as required.

Additional Responsibility

Business development related activities

● Assist the site visits of prospective clients referred by Business development team or coming through direct enquiries.

● Handle walk in clients Ideal Candidate -

● Looking for fresher/ 1 year experienced candidates

● Location – Coimbatore

●Qualification - Graduate in any discipline or equivalent

● Skills- Good interpersonal and communication skills, Customer service & Problem solving skills, Self-starter .

● Computer Skill – MS Office (Word, XL, PPT)

● Language skills - Local language and English

● Two wheeler and driving licence is must

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • are you okay with a salary range 15000 to 18000 monthly ( plus travel reimbursement)
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Deadline: 19-07-2024

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