Content Lead - PPaaS (F/M)

Your day-to-day responsibilities include:

Coordinate with product managers, product owners, architects, technical teams and other stakeholders tosource technical documents, artefacts, information, and builds an overall understanding of the solutions

Define the knowledge base information structure, by organizing the content logically to make it easy tonavigate and find relevant information, and create a seamless developer journey

Guide the team to fulfil their R&D Content Engineer duties

Lead the editorial process by organizing peer-reviews of produced content, and approving content forpublishing

Moderate community forum, interview developers, review feedback from the community, review technicalsupport requests, search history, in order to lead continuously improvement

Participate to the organization of hackathons and developer conferences

Author technical content, videos, blog posts and articles

Author working code snippets and application samples in multiple programming languages

Integrate artefacts (documents/ packages) into the content systems

Interface with content management systems and help build automation

Skills we can’t do without:

Management Skills:

• Ability to motivate and manage a team of R&D Content Engineers
• Set the strategy and objectives for the team
• Review execution, adapt and improve
• Delivers on commitments with the highest quality
• Ability to interface and communicate to senior management

Technical Skills:

• Experience with documentation-as-code
• Broad developer experience is a plus
• Experience with RESTful and GraphQL APIs
• Experience with security concepts (auth, encryption, standards, etc)
• CI / CD pipeline implementation experience
• Understanding of Agile software development methodologies

Literature Skills:

• Developer literature writing skills
• Strong written communication skills
• Ability to break down complex solutions into simple explanations
• Ability to teach

Education Qualifications / Experience Requirements:

• 8+ years’ worth of experience management of R&D content engineer team
• Bachelor’s or Master’s Degree
• Very Fluent / Native English required

Skills we’d like:

Special Requirements:

• Payment industry knowledge is a plus, but not required

Behavior skills:

• Excellent relationship skills to manage team members and facilitate the interactions with all the teams, ability to work in a global company
• Inquisitive mindset keen to build a full understanding of the solution
• Be the person which pro-actively runs the last mile to integrate and achieve publishing of high-quality content to the developer community
• Conscious of developer experience / customer centric: strives to delight developers

scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.