CSE,GSC'S

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Exec - HR Operations.

Department Overview HR Service Delivery

To deliver services related HR shared services support and responsible for handling all Delivery Services transactions on PeopleSoft and Success Factors globally, specifically ASP whilst ensuring data accuracy and integrity is maintained.

Roles & responsibilities

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Impact on the Business/Function

• Process customer instructions as per the agreed Standard Operating Procedures

• Adhere TAT as per daily / monthly agreed PLAs for all General Processing Activities

• Provide accurate MI with Analysis

• Adhoc & Monthly standard reports are completed on time

Customers / Stakeholders

• Building and maintaining relationship with internal customers and vendors

• Resolve employee queries related to HR

• Ensure service failures/ Customer Complaints are recorded/ resolved and escalated in a timely manner

• Do not commit errors which could result in operational loss event.

• Ensure audit Checks are completed

• Ensure all Customer Compliments are recorded and escalated to the line manager in a timely manner

Leadership & Teamwork

• Take leaves as planned, minimize time off due to illness and unplanned leaves, be flexible to additional hours as and when required

• Timely and Accurate updation of data on ICAT’s without any discrepancy

• Share Knowledge and Best Practices

• Demonstrate Dependability & Support the team in achieving their objectives

• Proactively support Team, Process Initiatives and Center Activities

Operational Effectiveness & Control

• Responsible for generating Disciplinary, Confirmation, NOC letters on time

• Reduce operational losses by % - Nil Ops Loses

• Ensure that eSAC cards are completed with appropriate comments of checks conducted within the specified deadlines

• Ensure there are no High Risk or Repeat audit findings during Group Audits, Compliance reviews or ICD reviews

• Ensure timely deletion of system access rights of attrite/ transferred employees

• Ensure BC Plans are updated and tested as per the BC testing Guidelines

Qualifications

Requirements

• Graduate or above in any discipline
• 0 to 2 years of minimum experience is desirable
• Good communication skills
• Good interpersonal skills
• Customer Oriented
• Good analytical ability
• Eye for detail
• Knowledge of MS Office
• Ability to work under constant pressure
• HR qualification / prior experience in HR
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (India) Private LTD