Customer Care Specialist - French Language

Job Title:

Customer Care Specialist - French Language

Role Overview:

Plans and schedules work to meet deadlines established by others to ensure the completion of several related tasks. Uses judgement in data analysis to develop and design solutions for moderately complex processes. Develops solutions to problems utilizing formal education and judgement. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgment.

Company Overview:

Organizations and governments around the world may have different priorities and transformation initiatives, but one thing in common is that all are faced with growing risk, advanced threats, and complex environments. Today, cybersecurity strategies are critical to long-term success, and McAfee Enterprise is here to provide the industry’s only comprehensive, proactive, cloud security platform. Our technology is designed to protect the people, hybrid infrastructure, IP, and reputation of your business through our actionable threat intelligence and world-class solutions. With a cloud-native portfolio that spans from device to cloud edge and multi-cloud, you can stay ahead of threats by predicting, preventing, detecting, and correcting them. Backed by our 30+ year history, you can trust that we have the focus, experience and expertise needed to continually innovate, and are committed to help you protect what matters most.

About role:

• Act as the first point contact for customer issues
• Putting the Customer at the core, you will advise McAfee’s customers using phone, email or other media, on their upcoming renewals and advise on optimizing McAfee’s product portfolio in the customer environment.
• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
• Facilitate or escalate customer issues and complaints, both internally and externally.
• Grow customer engagement skills to overcome objections and retain customers; identify solutions to issues and concerns

About you:

• You have 1-2 years working experience within a Customer Support role
• You excel in a customer-facing role, call taking role and Translation work in French Language.
• You should have excellent communication skills – verbal and written
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Good knowledge of the IT sector
• A technology background would be desirable, however, not essential as full industry and solution training will be provided
• A passion for finding new ways to keep our customers safe in the digital world
• Open to work in shifts

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee Enterprise to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We’re serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.