Customer Service Consultant-EBI
View: 101
Update day: 01-06-2024
Location: Chennai Tamil Nadu
Category: Other Consulting / Customer Service Energy Mechanical / Technical Pharmaceutical / Chemical / Biotech Maintenance
Industry:
Job content
Job/Role Definition
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.
- Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers.
- Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
- Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
- Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller R’newal etc.
- Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
- Encourage customer growth and loyalty to the company through continuous support and customer assistance.
- Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
- Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.
- Understand customers / Vertical Market Needs and determines pricing and selling strategies.
- Prepares and reviews contract terms and conditions using standard Trane templates when applicable. Presents the proposal to the customer.
- Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.
- Organizing customers’ event and provide input to regular communication letter
EDUCATION/EXPERIENCE/KNOWLEDGE:
Bachelor’s degree in engineering with at least 5+ years’ relevant owner direct sales experience. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
Requirements
- Ability to read, analyze, and interpret engineering documents.
- Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.
- Effectively present information to customers and other employees of the organization.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Enjoys working collaboratively with others and meeting new people.
- Willing to learn new options and upgrade their skillset to better serve customers
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Deadline: 16-07-2024
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