Customer Service Executives - USA Client

☞ Professional IT Sols Pvt. Ltd.

View: 106

Update day: 28-05-2024

Location: Gwalior Madhya Pradesh

Category: Other

Industry:

Job type: Full-time

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Job content

Professional ITS is a BPM company with interests in outsourcing, eCommerce, Information Technology Staffing and Back office operations. Our list of clients included multiple International business. We strive to provide extra ordinary services to our clients, which led them to do repeat business with us. We invest in our employees and care about them. We take proud in being a team of are a happy and prosperous employees.

We are hiring 20 Executive for our US based clients for the Customer Service profiles. We are looking for experienced, mature and dependable resources with exposure to American culture and ethics. This is a long-term opportunity with a lot of learning and excellent compensation with vertical growth opportunities. Success in the position provides great visibility in the organization and will lead the path for upward and onward career growth. If you are already an executive and want a challenge, with a desire to grow into a senior role, apply now!

Roles and Responsibilities:

  • Resolving customer queries over phone/ chat / emails.
  • Providing back-office support to the offshore teams.
  • Opening tickets for concerned stakeholders.

Desired Candidate Profile:

  • Must have worked in an International BPO/BPM with an American Client.
  • Should be able to Speak fluently in English and can understand American accent.
  • Should be comfortable working on MS Excel and other office software.
  • Should be able to take ownership of tasks assigned and can adhere to Systems and processes.
  • Should have an analytical mind and can understand the task with minimal help and KT.
  • Should have Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament. Should be a self-starter and a Team player.

We offer great benefit packages including Bonuses and health insurance contribution, 5 days working week, 22 Paid Holidays, Ongoing Training & Development, and an excellent company culture. We are waiting for energetic and courageous individuals to be a part of our family, please share your resumes at careers@professionalits.com, our HR team will get in touch with you.

Note: Free shared accommodation for 3 months is available for outstation candidates.

Role - Non - Tech Support - Voice / Blended

Industry Type - BPO / Call Centre

Functional Area - Customer Success, Service & Operations

Employment Type - Full Time, Permanent, Night Shift

Role Category - Voice / Blended, Not Work From Home

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Deadline: 12-07-2024

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