Customer Service Non Tech Support

☞ RAPIDTECH IT SERVICES PRIVATE LIMITED

View: 101

Update day: 14-05-2024

Location: Tirunelveli Tamil Nadu

Category: Consulting / Customer Service

Industry: Information Technology & Services

Position: Executive

Job type: Full-time

Salary: ₹144,000/yr - ₹210,000/yr

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Job content

The candidate must have prior experience of minimum 1 year.

This job required to do the below activity.

  • Spares Handling - Spare issue / receipt / Followup
  • Follow the complete process of Spares Handling including register maintenance , taking snap , uploading , sending mail , filing the document , and followup.
  • Excel knowledge is must .
  • Should be able to communicate in English.
  • Mail sending / attend to customer call and handling escalation.
  • Complaint handling , assigning the compliant tickets with engineers , following up with the engineers , updating the status in system , following up with all stake holders , sending / answering the calls , making reports , attending review meeting
  • Taking full ownership on calls management , escalation & spares management.
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Deadline: 13-06-2024

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