Customer Service Specialist

☞ Magnum Group

View: 101

Update day: 04-06-2024

Location: Bhopal Madhya Pradesh

Category: Other

Industry: Outsourcing Offshoring Consulting

Position: Entry level

Job type: Full-time

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Job content

Company Description
Magnum Group is an ISO – 9001:2008, ISO – 27001:2013 certified organization based in Bhopal, Madhya Pradesh. With over 1200 operational call center seats and 1700 employees, we provide BPO-BPM, contact center services, and HR outsourcing solutions. Our services cater to various sectors including telecom, e-commerce, infrastructure, digital TV, and government agencies. Our mission is to help clients maximize customer lifetime value and increase competitive advantage through productivity and efficiency.

Role Description
This is a full-time on-site role for a Customer Service Specialist at Magnum Group in Bhopal. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer experiences on a daily basis.

Qualifications
  • Customer Support and Customer Service skills
  • Phone Etiquette and Customer Experience skills
  • Ability to effectively handle customer inquiries and resolve issues
  • Strong communication and interpersonal skills
  • Attention to detail and problem-solving abilities
  • Ability to work in a fast-paced and team-oriented environment
  • Prior experience in customer service roles is preferred
  • Knowledge of CRM software and ticketing systems is a plus
  • Fluency in multiple languages is an asset
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Deadline: 19-07-2024

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