Customer Support Manager

View: 107

Update day: 26-05-2024

Location: Rajahmundry Andhra Pradesh

Category: Other

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

Managing the customer support departments day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Informing the team of all new information related to products, procedures, and trends.
Assessing support statistics and preparing detailed reports on the findings.
Interviewing and hiring new employees.
Overseeing and evaluating the team’s ongoing training efforts.
Delivering performance evaluations and following the disciplinary process according to company policy.
Managing the budget of the customer support department

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