Customer Support Representative

☞ Binplus Technologies (P) Limited

View: 106

Update day: 06-05-2024

Location: Jhansi Uttar Pradesh

Category: Consulting / Customer Service Production / Operation

Industry: IT Services & Consulting

Position: Associate/Senior Associate -(NonTechnical)

Job type: Full Time, Permanent

Experience: 0 - 2 years

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Job content

Responsibilities:

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through

open and interactive communication Provide accurate, valid and complete information by using the right

methods/tools Meet personal/customer service team sales targets and call handling

quotas Handle customer complaints, provide appropriate solutions and alternatives

within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file

documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Skills and Qualifications:

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of

characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

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Deadline: 20-06-2024

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