Customer Experience Associate

☞ Pickyourtrail

Aussicht: 101

Update Tag: 15-05-2024

Ort: Chennai Tamil Nadu

Kategorie: Andere

Industrie: Travel Arrangements

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

About Pickyourtrail

Pickyourtrail is the Indian millennial’s most loved leisure travel brand. Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel.

We take pride in having built India’s most loved Do-It-Yourself vacation builder platform. Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google. In fact, Google in its travel survey had cited Pickyourtrail’s model of combination of expert-led advice and tech platform as the desired solution for the vacation industry. With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model.

Job Description:

You will be responsible for providing comprehensive assistance, guidance, and personalized services to customers. This position focuses on ensuring a seamless and enriched travel experience by offering expert advice, addressing customer needs, and coordinating various services.

Responsibilities:

  • Act as a liaison between customers and service providers, hotels, restaurants, and local attractions to facilitate bookings, resolve issues, and ensure a seamless experience.
  • Be available to assist customers in emergency situations, offering guidance on medical assistance, lost documents, or any unforeseen travel disruptions.
  • Demonstrate cultural sensitivity and awareness to assist travelers from diverse backgrounds, ensuring a respectful and enriching travel experience.
  • Build and maintain strong relationships with customers, providing ongoing support, and being a reliable point of contact throughout their journey.
  • Maintain accurate records of customer preferences, requests, and interactions. Generate reports and feedback to improve services and experiences offered.

Requirements:

.

  • Excellent communication skills in multiple languages (if applicable) and proficiency in English. Knowledge of additional languages is advantageous.
  • Strong organizational abilities with attention to detail and the ability to manage multiple tasks efficiently.
  • Proficiency in using reservation systems, travel-related software, and Microsoft Office suite adds an advantage
  • Open for working on Rotational shifts (includes night shifts)

Attributes:

  • Customer-focused mindset with a passion for providing exceptional service.
  • Resourcefulness and problem-solving skills to address diverse traveler needs.
  • Adaptability and flexibility to navigate various situations and unexpected changes.
  • Cultural awareness and sensitivity to accommodate travelers from different backgrounds.
  • Professionalism and the ability to maintain confidentiality in handling sensitive traveler information.
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Frist: 29-06-2024

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