Manager-Customer Service and Aftermarket-Training & Compliance

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Title:Training Coordinator

Pratt & Whitney Canada (PWC) & UTCIPL are looking for a Training Coordinatorto support learning programs and events. The person who fills this position is responsible for the planning, coordination, and execution of all logistics support for learning events. The ideal candidate for this position will build rapport with team members and customers quickly and easily, be flexible/adapt to changing business needs, and possess excellent business communication skills. Additionally, a successful candidate will possess exemplary attention to detail, organizational and time management skills. This position may include some after-hours/weekend scheduling.

Job duties include, but are not limited to:

• Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices
• Provide end-to-end logistical support for training events for local and remote locations
• Arrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipment
• Support and moderation of classes delivered virtually
• Communicate with students, instructors, suppliers, and event sponsors via email, phone, virtual meetings, and face-to-face meetings
• Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports
• Track and manage class/program information, requirements and completion of tasks associated with event support
• Coordinate, update, and retrieve content from SharePoint sites and other online repositories
• Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program
• Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual meetings for remote attendees.
• Provide one-on-one or small group training and systems troubleshooting as required for more complex programs involving extensive pre-work or equipment setup
• Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)
• Timely and accurate collection and completion of all billing information for classes and programs
• Provide support for the daily facilities and operations needs of the Learning Center as needed and time allows.
• Overtime and work on weekends/evenings may be required for class set up/tear down and other event support
• Other Job duties may be assigned

Required Skills:

• Able to follow defined processes, work independently or as a team with minimal oversight
• Experience working in a continuous improvement environment, i.e. ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improve service delivery
• Must be proficient with all MS Office Suite applications and other standard office applications (minimally, intermediate using Excel, Outlook, Word and PowerPoint)
• Must possess excellent customer service and interpersonal skills
• Must possess excellent written and verbal business communication skills French and English
• Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data and format the report output for easy review)
• Ability to prioritize and self-manage work assignments to meet project deadlines, and cost expectations

Desired Skills:

• Previous experience planning events (ideally training events) for internal and/or external customers
• Experience with business Learning Management Systems
• Ability to identify areas for continuous improvement in the work environment and processes
• Experience training customers to use applications or tools, and/or other facilitation experience

Required Education:

• Bachelor’s degree in Business Administration or equivalent with 10-15 years of experience

This is an on-site position, with possibility of hybrid work based on needs

Overtime and work on weekends/evenings may be required for class set up/tear down and other event support

Raytheon Technologies is An EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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