Process Executive

Aussicht: 106

Update Tag: 28-05-2024

Ort: Pune Maharashtra

Kategorie: Der Umsatz

Industrie: IT Services IT Consulting

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management
Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
Analytical and Problem solving skills
Ability to Multitask Communication & Relationships Skills
Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value

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