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Process Specialist
Aussicht: 101
Update Tag: 29-04-2024
Kategorie: Geschäftsführung Produktion / Betrieb
Industrie: IT Services IT Consulting
Position: Entry level
Jobtyp: Full-time
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Jobinhalt
- SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction over call, mail or chat medium (all the 3)
- Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
- Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
- Transition Coordination: Process Training & Certification: Conducts training for the team in order to ensure right skilling
- Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
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Frist: 13-06-2024
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