Loading ...
Loading ...
Quality Analyst
Aussicht: 101
Update Tag: 06-05-2024
Ort: Noida Uttar Pradesh
Kategorie: Finanzen / Bank / Aktien
Industrie: Computer Hardware Manufacturing
Position: Not Applicable
Jobtyp: Full-time
Loading ...
Jobinhalt
622518BRIntroductionSpartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.Your Role and Responsibilities- Conducts quality reviews, operational controls, process audits in Life & Annuity Claims, Policy Admin, AR Processes as per the defined Quality Control process
- Prepares and presents performance analysis, QA reports, and/or other information on quality performance
- Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance
- Feedback to Agent and Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities
- Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.
- Assists or leads training efforts to maintain consistent and accurate standard procedures
- Provides professional and courteous written communication to external customers (i.e. claimants) as to what is needed to process the claim
- Identify process improvements and cost take out opportunities and drive those projects for closure
- Professional experience in Insurance industry and 3-4 years’ Quality Analyst experience of Insurance processes
- Knowledge of Quality Tools and Statistical Techniques (Six Sigma, Lean) and Lean Six Sigma certification preferred
- Sound of knowledge of MS Office and Computer applications
- Experience of deploying operations controls and process improvements
- Strong in written and oral communication skills
- Willingness to work in shift supporting US client
- Graduation in any stream except B.Tech and Technical Graduation & Law
Loading ...
Loading ...
Frist: 20-06-2024
Klicken Sie hier, um sich für einen kostenlosen Kandidaten zu bewerben
Job melden
Loading ...
Loading ...
ÄHNLICHE ARBEITEN
-
⏰ 28-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 23-06-2024🌏 Meerut, Uttar Pradesh
-
⏰ 14-07-2024🌏 Lucknow, Uttar Pradesh
-
⏰ 18-06-2024🌏 Agra, Uttar Pradesh
Loading ...
-
⏰ 10-06-2024🌏 Kanpur, Uttar Pradesh
-
⏰ 22-06-2024🌏 Varanasi, Uttar Pradesh
-
⏰ 23-06-2024🌏 Noida, Uttar Pradesh
-
⏰ 25-06-2024🌏 Noida, Uttar Pradesh
Loading ...
-
⏰ 17-06-2024🌏 Moradabad, Uttar Pradesh
-
⏰ 25-06-2024🌏 Noida, Uttar Pradesh