Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

  • Expert process knowledge of Travel & Expense Claims, Payables Management or P2P/Accounts Payable and all related activities
  • Preferred Six Sigma Yellow Belt or Green Belt trained/certified
  • Operations Management – Driving Productivity & Quality
  • People Management
  • Supervisory skills, Delegation & Control
  • Reporting skills
  • Manage Operations from process & measurement standpoint
  • Responsible for the team’s overall deliverables
  • Be the change agent - identify opportunities and drive change till successful implementation
  • Process governance – effective controls in place (SLA, operational parameters, policy compliance with leave)
  • Work with Leads, Supervisors and Subject Matter Experts (SMEs) to understand the quality gaps and take active part in bridging these gaps
  • Main point of contact from a Process, People and Client communication standpoint in case of a Disaster / Outage situation invoking and pursuing the BCP
  • Maintain current understanding of policies and procedures and communicate the same to the team
  • Initiate and drive process improvements to ensure adequate value to the client and process
  • Work with Team Leads & SME to ensure the Process documentation, Training Modules and Certification modules are up-to-date
  • Develop team, prioritizes and oversees the work of others on a team; resource allocation on a daily basis, assigning tasks and responsibilities to the team depending on the schedule for the day.
  • Oversee and ensure training is on track and is completed by the prescribed timelines
  • Comprehend performance measurement and conduct appraisals for Executives and SMEs
  • Responsible for Team management – Cohesion, motivation, mentoring, managing attrition
  • Client management on day to day operation, prompt resolution to escalations on a priority basis
  • Working knowledge of reporting requirements and responsible for timely and accuracy of Internal Management and Client reports
  • Conduct and lead the process reviews with Client providing comprehensive update on the process and future plans
  • Build Innovation mind set in the team
  • Client communication skills on day to day operations
  • Presentation skills
  • Training skills
  • Interviewing Skills
  • Result oriented approach
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Frist: 12-07-2024

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