Front Office Associate

Contenido de trabajo

About us
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you Intercontinental Chennai Mahabalipuram Resort where culture meets luxury, by the Bay of Bengal. Situated along the scenic coastal highway, Intercontinental Chennai Mahabalipuram Resort embodies history of Coromandel Coast. Tucked away between casuarina groves the Beach Resort boasts of 15000 Sq feet garden space with private beach making it an ideal choice for Destination Weddings and Private Events. A scenic paradise with 105 rooms (Including Ocean View Suites) exclusive kids facility, 3 award wining restaurants and luxurious Spa & Salon. 45 kms from Chennai International Airport.
Your day to day
Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests • Check guests in, issue room keys, provide information on hotel services and room location • Ensure required identification is taken from guests at check-in in line with local legislative requirements • Answer phones in a prompt and courteous manner • Up-sell rooms where possible to maximise hotel revenue • Answer, record and process all guest calls, messages, requests, questions or concerns • Record guest preferences in the system • Check guests out, including resolving any late or disputed charges • Accurately process all cash and credit card transactions using established procedures • Issue, control and release guest safe-deposit boxes in line with hotel procedures • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up • Take action to solve guest problems/complaints using appropriate service recovery guidelines • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
What we need from you
High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent local language. Additional language skills preferred but not required depending on location of hotel.
What we offer
In return we’ll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we’ll give you the room to be yourself.At IHG® we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.So what’s your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®.To find out more about us or any other jobs with IHG® please look at www.ihg.com/careers
Job Reference: EMEAA29159