Target Technical Support Consultant

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What you’ll do

• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases
• Validates and reports customer submitted product bug reports with precision
• Educates customers on the use of Digital Marketing products, specifically Adobe Target
• Assists in testing new and enhanced products
• Manages projects professionally and within stated timelines
• Fully owns cases in their name, and contributes to success of global team
• Identifies trends and potential issues and quickly communicates with affected parties

• Support sustainable & scalable software solutions for Adobe’s largest customers
• Helps maintain accurate and complete product documentation
• Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third-parties)
• Weekend or holiday coverage required in rotation with team
• Assists in special projects and other duties as assigned

What you need to succeed

• At least three years’ experience in a customer support environment, preferably in a high enterprise tech setting
• Excellent communication skills, both written and verbal
• Be a problem solver, constantly identifying opportunities to improve processes and then taking action
• Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals
• Extensive knowledge of MS Office, email, and how the Internet and websites work
• Ability to build strong relationships across internal teams and with customers
• Strong working knowledge and understanding of HTML, JavaScript, Perl, and web services.
• Special consideration given for:
• Experience using Adobe Target, Search & Promote, Recommendations, Adobe Analytics, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud
• Bachelor’s degree in computer science or related field
• Knowledge of Internet Marketing
• Strong working knowledge and understanding of HTML, JavaScript, and Web 2.0 landscape
• Practical understanding of jQuery, Angular JS, Any JS Framework
• Working knowledge of API (Application Programing Interface)