Executive - Customer Success

☞ Moglix

View: 102

Update day: 06-05-2024

Location: Udaipur Rajasthan

Category: Consulting / Customer Service Production / Operation

Industry: Internet

Position: Assistant Manager/Manager -(NonTechnical)

Job type: Full Time, Permanent

Experience: 0 - 2 years

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Job content

Position description:

Description

The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. This includes strategic and tactical guidance, usage tracking, fulfillment and invoicing support and measuring OTIF etc.

Key Stakeholders:

Internal:

With: KAM s/ Sourcing/ Warehouse City Heads

Purpose: Coordinate with Suppliers and Customers on Order status and support required in case of issues and escalations.

External:

With: Category/ Business Development Teams

Purpose: Establish a comprehensive understanding of products in order to better service the customers on product features.

Primary Responsibilities:

  • Managing the Suppliers Pick up Plan and ensure that Pick up SLA s are met.
  • Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
  • Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
  • Managing support issues and escalations for Moglix customers
  • Follow-up with suppliers and coordinating with city teams (phone/f2f)
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Deadline: 20-06-2024

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