Field Service Engineer

View: 101

Update day: 06-05-2024

Location: Noida Uttar Pradesh

Category: IT - Hardware / Networking Information Technology Restaurant / Hotel / Tourism

Industry: Personal Consumer Services

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Job content

PositionOverview:

The Field Service Engineer (FSE) is to be a technical evangelist for Harmonic’s solutions – influencing and advising the technical decision makers within strategic accounts in our target markets. Primary customers are broadcast television networks, content owners and aggregators (cable, terrestrial, satellite, telco, OTT - mobile and internet), tv/movie studios, high-end enterprise video studios.
For successful roll-out and post sales support activities, the PFSE will be responsible to perform installation, integration, configuration, commissioning, test, training, tuning, troubleshooting, and break/fix activities for Harmonic products to broadcast customers in South East Asia primarily and when business require, to also travel to other part of the region as well. In addition, He/She is a key interface with the customers and the other business functions of the company to expedite the resolution and secure the customer satisfaction.

Responsibilities:

Work as a trusted advisor, partnering with the customer on Technical Strategy and requirements.
Able to effectively demonstrate Harmonic technical solutions on customer sites and be capable of running detailed technical workshops to deliver information concisely and effectively.
Proactively work with SI’s and Industry partners to effectively position Harmonic solutions in a wide range of ecosystems.
Strong focus on generating revenue and high customer satisfaction.
Assist customers in pilots, beta testing, and deployments. Involve additional engineering resources where necessary for custom development needs.
Develop customer centric solutions based on the existing environment and specific needs of the customer.

Follow the technology trends, tracks the technology developments, and include them in innovative implementation approaches toward product lines and customers. Be able to articulate new concepts and features and build them into compelling product positioning.
Collaborate with Customer Success Manager to ensure a successful customers on-boarding for new SaaS projects
Liaison between customers, product marketing and engineering departments to assess product features and ensure system solution performance.
Timely resolving Harmonic product performance related issues and complex problems where analysis of situations or data requires in-depth evaluation of multiple factors.
Use independent, professional judgment to avoid errors that would impact customer satisfaction.

Qualifications:

University level degrees in applicable Engineering disciplines are preferred. Equivalent experience may be considered.
A minimum of 5 years of work-related skill, knowledge, or experience is required in related industry pre-sales and post sales support.
Demonstrable experienced in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product managers.
Expertise needs to include:

Ingest/playout server/storage technologies for broadcast solutions
Digital video contribution/distribution solutions
Operating systems: Linux (Centos) and Windows server;
Networking: IP switching and routing, IP multicast. CCNA/CCNP is a plus.
Use of Restful APIs
Cloud environment: IaaS (K8s, Docker/Container, AWS, Azure, Google Cloud)
Virtualized environment (VMWare)
Good understanding of MPEG/DVB standards and HLS/MPEG-DASH OTT packaging formats
Digital Video Solutions (Broadcast, Streaming linear and non-linear)
Understanding of OTT delivery from Origin to CDN

Understanding of enterprise, internet and web technologies (Wide Area Networking, Web servers, Databases, HTML, Software Deployment best practices, etc.)
Video Technology experience – Baseband video, MPEG/H.264 Compression, Content Management Systems, streaming protocols.
Expertise with Windows, Linux, and Mac environments.
Understanding of CDNs, caching solutions, network protocols.
Demonstrable experience selling media complex video solutions to our target market.
Knowledge of linear and non-linear (i.e. file-based) workflows, live and offline transcoding, editing, graphics, Asset and Content Management Systems.
Experience with Perl, shell scripts, Java, and JavaScript.
Good presentation, verbal and written communication skills required.
Self-initiative and independent, and be able to meet project deadlines for delivering quality solutions on time.

TravelRequirement:

Travel is required to meet customers and peers to provide presentations, advice and support where required.

Location:

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