Field Support Engineer

☞ Indus Towers Limited

View: 102

Update day: 06-05-2024

Location: Cuddalore Tamil Nadu

Category: IT - Hardware / Networking Information Technology

Industry: Telecom ISP

Position: Electrical Engineer -Telecom

Job type: Full Time, Permanent

Salary: ₹ 2,50,000 - 4,50,000 P.A.

Experience: 2 - 4 years

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Job content

ESH Compliance :


1. Ensure Site Safety; compliance to organizational requirements

2. Adhering to ESH SOPs

3. Ensuring correctly rated equipment’s

4. Ensure use of PPE by self, technicians and other visitors to the site

5. Support in regular training on ESH for technicians

6. Ensure issue and usage of PTW for every activity being done at a site


Customer Management :


1. Provide supports for outage escalation by OPCOs

2. Site access supports as and when applicable for tenants

3. Maintain healthy customer relationship at field

4. Supervise Site upgrades as per specification and provide support for RFS activities


Site Quality & process compliance :


1. Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.)

2. Identify Gap against specification and ensure timely corrections

3. Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.

4. Ensure ZERO quality/operational process non compliance

5. Compliance checking of quality of technicians, partners, spares including any ethical issues


Energy Management :


1. Identifying high Diesel consumption sites and recommending their remedy action

2. Minimizing EB faults

3. Facilitating in converting non EB sites to EB sites

4. DCEM Compliance

5. DG running hrs. compliance


Uptime :


1. Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI’s

2. RCA of outages and prepare corrective action plan to avoid repetitions.

3. 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.

4.100 % compliance on PM

5. Site visit and closure of punch points


Team Management :


1. Technician performance evaluations

2. Identify training needs of technicians and plan for development

3. Site allocation, discipline management for technicians


Landlord Management :


1. Compliance of sites access process

2. Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event / installation and other operational work at site

3. Resolution of hygiene related trouble tickets to ensure landlord satisfaction


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Deadline: 20-06-2024

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