FM Engineer Core

About Nokia

We create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries. Come create the technology to connect the world.

Cloud and Network Services

Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

Job Description

Fault management/configuration of VOLTE/IMS Network

Job Responsibilities & Competencies

Technical skills

Have multiple years of experience in EPC network.

In depth knowledge of PCRF, OCS, DRA/DEA, LBS

Hands-on experience on Nokia products SPS, CSD, NLS, NCM

3G,4G, Roaming call flows

Good understanding of the interfaces of 3g,4g

Diameter (AVPs & result code), GTP Protocol knowledge.

Linux command level knowledge

Good command on Single customer issue, network issue troubleshooting

Wireshark trace collection & analysis.

CDR issue handling and troubleshooting

Cloud NFV knowledge is plus.

Knowledge on NFVI will be an added advantage

LLD and HLD understanding.

Finding and fixing the faults.

should be ready for 24*7 support for operations.

Good communication skill to put things together

Ensuring smooth operations and effective customer management

Role requires tasks majorly listed below (but not limited to)

• Provide 24/7 L2 support on relevant elements

• Perform L2 fault and service restoration

• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.

• Input into Incident Reports and Problem Management

• Update TT with L2 fault information, impact analysis and rectification.

• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.

• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary

• Collect and analyses required logs and traces during and post fault investigations

• Support other L2 domain teams in identifying faults

• Develop, maintain and perform L2 Health Checks and scripts

• Develop and maintain L2 technical processes and tools

• Ensure backup of all elements as per Back-Up policy

• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.

• Review plans and results of IOT, SW release and feature testing

• Review regression test plan, specifications and results for SW updates

• Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change

• Maintain network baseline document set eg life cycle database for all elements

• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required

• Maintain known issue list/ Risk Register

• Improve optimization of alarms, counters and thresholds.

• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.

• Review, awareness and approval of CR activity and participate in Daily CR Review meetings

• Usage data collection and control

• Perform System Performance monitoring and analysis

• Provide Operational Acceptance for new elements being introduced into the network

• Provide data for pre-sales support

Qualifications

BE Electronics and Telecommunication or equivalent

Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.

Qualifications

BE Electronics and Telecommunication or equivalent