FM Engineer IP

☞ NOKIA

View: 108

Update day: 06-05-2024

Location: Chennai Tamil Nadu

Category: Telecommunications

Industry: Manufacturing

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Job content

Fault Management Engineer – SDN Job description
Education and Experience (Technical Knowledge and Skills)
  • Bachelor’s degree in Engineering
  • 5 to 8 years’ experience in the IP/MPLS network operations – with relevant certifications.
  • Understand the general principles of Telecommunications and Service Provider Network
  • Expertise in Layer 2 Technology: OpenvSwitch, Openflow,V XLAN SDN Controllers: ODL,NSX . Knowledge in Openstack, VMWARE vSphere, ESXI, vCenter
  • IP Networking certifications- NRS2, CCNP, CCIE, etc. (or Equivalent)
  • Relevant hands-on experience on MPLS is mandatory.
  • Relevant hands-on experience with routing protocols like ISIS, OSPF, BGP.
  • Hands-on experience on Nokia SR products highly preferred
  • Candidates from Telecom/Internet Service Provider network background preferred
  • Experienced in NOC/GNOC environment and ready to work in 24*7 support environment
  • Knowledge in several of the multi-vendor suppliers’/equipment’s:
    Routers /Switches/Firewalls/Load-Balancers, FTTH/DSLAMs.

Processes & Tools
  • ITIL Foundation recommended
  • Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
  • Knowledge of tools: BMC REMEDY/ITSM, NetCool, other platform tools preferred.
Leadership Competencies
  • Project a winning mindset
  • Lead courageously
Functional Competencies
  • Communication
o Communicates and presents concepts clearly, precisely, and concisely: keep it simple!
o Demonstrates conflict and problem resolution skills (in person and via the phone)
o Establishes and write effective processes, policies and procedures
o Creates an environment where project team members and other stakeholders can constructively challenge behaviors and ideas
  • Adaptability (Works constructively under pressure or adversity)
  • Problem Solving
o Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,
involving the project team, the customer and stakeholders in the problem resolution as necessary
  • Planning & Execution
o Follow step-by-step processes and procedures
o Appropriately performs problem escalation
o Able to analyze, visualize, articulate, and solve problems and concepts
  • Managing execution (Monitors and tracks progress and performance using relevant tools)
  • Developing self & others
o Able to work in a multicultural environment, across different countries and organizations
o Through coaching and teaching, supports employees’ development and acquisition of skills and knowledge to become more effective in their current or growth position and career

Quality & Knowledge:
Develops points of view, lessons learned, best practices, and transforms project deliverables into a Knowledge Management asset to create repeatable solutions/learnings.
Key Tasks *
Mission
  • Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
  • Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
Responsibility
  • Provide 24/7 L2 support on relevant elements
  • Perform L2 fault and service restoration
  • Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
  • Input into Incident Reports and Problem Management
  • Update TT with L2 fault information, impact analysis and rectification.
  • During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
  • Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
  • Collect and analyses required logs and traces during and post fault investigations
  • Support other L2 domain teams in identifying faults
  • Develop, maintain and perform L2 Health Checks and scripts
  • Develop and maintain L2 technical processes and tools
  • Ensure backup of all elements as per Back-Up policy
  • Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
  • Review plans and results of IOT, SW release and feature testing
  • Review regression test plan, specifications and results for SW updates
  • Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
  • Maintain network baseline document set e.g. life cycle database for all elements
  • Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
  • Maintain known issue list/ Risk Register
  • Improve optimization of alarms, counters and thresholds.
  • Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
  • Review, awareness and approval of CR activity and participate in Daily CR Review meetings
  • Usage data collection and control
  • Perform System Performance monitoring and analysis
  • Provide Operational Acceptance for new elements being introduced into the network
  • Provide data for pre-sales support

Technology
Intelligent Network
Product
ALU - ICC OSP 2.4
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Deadline: 20-06-2024

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