AGM Cloud Governance & Service Assurance

Role

Cloud Operations

Job Level/ Designation

M2

Function / Department

Central Operations Group-Active Operations

Location

Pune/ Mumbai

Job Purpose

• To ensure 100% availability of the deployed cloud infrastructure.
• Streamline cloud operational processes to ensure healthy and robust network.
• Achieve set benchmarks for cloud KPI’s
• Facilitate technology discussions, prioritization and governance to ensure timely execution
• Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
• Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
• Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
• Work towards automation for various routine activities to reduce manual interventions and increase efficiency.

Key Result Areas/Accountabilities

• Life cycle management of the deployed cloud infrastructure
• Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
• Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
• Proactive trending and forecasting of cloud resources to ensure utilization of available capacity
• Maintain latest blue print of the deployed cloud and update the same on regular basis
• Initiate automation of routine activities and reduce manual intervention.
• Develop triggers for various events to reduce TAT for resolving reported issues.
• Track and get the issues resolved reported in cloud infrastructure
• Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
• Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure
• Take handover of cloud infrastructure deployed from projects team. Ensure all relevant points are closed prior to handover

Core Competencies, Knowledge, Experience

• Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.
• Understand the intricacies of each vendor product deployed in the network
• Experience in handling LIVE operations to judge given situation and take appropriate decisions
• Hands on experience on Nokia CBIS, Zabbix, and NADCM operations.
• Hands on experience in deploying open-stack (NFVI) cloud infrastructure
• Good understanding of CEPH based storage
• Good understanding of Openstack services, Undercloud and Overcloud Concepts.
• Good understanding of SDN technologies
• Hands on experience in updating/modifying networking of cloud infrastructure
• Good Understanding of Docker and Container.

Must have technical / professional qualifications

• BE/B. Tech in Electronics & Communication
• Training/certifications in relevant cloud technology Private/Public/Hybrid cloud)
  • Linux advance Training/certifications

  • Open stack Training/certifications

  
  

Years of Experience

8+ years of experience. (3-4 years in Cloud operations is must)