Head Strategy Process and Controls Credit Risk Ops

Strategy

To build scalable, standardized and cost-effective Credit Initiation processes for Credit Risk Operations to ensure most effective turnaround time with minimal error rates.

Business

• Ensure the underwriting processes framework is effectively embedded and communicated across Credit Risk Operations for Onboarding
• Track and ensure strategies to meet budget and improvement plans
• Track progress on OKRs, Capacity Plans and Dashboards
• Ensure the cost budget in Risk Operations is based on robust capacity plans and is delivered through a rigorous cost management discipline
• Work with the Global Head Credit Risk Operations on setting the framework to track budgets, MIS, cap plans, OKRs, projects and stretched
• Communication strategy and execution for Credit Risk Operations

Processes

• Lead and drive standardisation, automation, Hubbing & Centralisation of activities and consolidation through re-engineering and process improvement initiatives in countries for Credit Risk Operations as part of Onboarding.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Implement the Operational Risk Framework in Credit Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.
• Actively work with COEs and Country Credit Risk Operations Heads

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation
• Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group remaining within risk appetite
• Track audit points to closure and ensure the same are cascaded globally and fixed

People and Talent

• Support the identification, engagement, and retention of high quality professionals at the group level.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Lead through example and build the appropriate culture and values within the Risk Operation team. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
• Identify training needs and ensure necessary trainings are conducted.

Governance

• Provide oversight across countries, business units, and support team to ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines
  
• Embed the Group’s values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, and applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead my team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Internal stakeholders.
  
  • CCO Retail clients, RCOs, CCH, CCROs, Country Head Credit Risk Operations SOROs , FRM
  • Regional / Country Business Heads and Product Head, Retail Client segment
  • PGCs and CGCs
  • Financial Crime Risk
  • Relevant members of Risk Operations management team
  • Internal IT partners supporting Retail Clients business
  • HR OL team

• External stakeholders
  • Auditors and Regulators
  • Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks
  • Law Enforcement agencies

• Suppliers, vendors and consultants

KNOWLEDGE AND SKILLS:

• Business Strategy and Model: Good working knowledge of Standard Chartered’s Retail Clients business and that of peers in the industry
• Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
• Risk Management and Control: Good working knowledge of Standard Chartered’s approach to risk management, specifically as applicable to Retail Risk Operations
• Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to delivr effective controls within Retail Risk Operations through both directly-managed and virtual team
• Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework, in which the firm operates, and the regulatory requirements and expectations relevant to the role of Head, Retail Risk Operations.