Hiring For Desktop support / Network support ( voice)

☞ Ignites Human Capital Services Pvt Ltd.

View: 102

Update day: 06-05-2024

Location: Chennai Tamil Nadu Bengaluru / Bangalore Karnataka

Category: Consulting / Customer Service Production / Operation

Industry: Hardware & Networking

Position: Associate/Senior Associate -(Technical)

Job type: Full Time, Permanent

Salary: ₹ 1,50,000 - 4,00,000 P.A.

Experience: 0 - 5 years

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Job content

Roles and responsibilities


Greetings from IGNITES Human Capital Services"

We Have Excellent Openings in MNCs International/Domestic BPO for Freshers/experienced.Those who are Looking for BPO, day/uk/us shift

Call Swathi@ 7848820045


Minimum 6 months of call taking experience in Technical support (Hardware/Software) or 1 year Field service in PC, Desktop support

Fluency in English & Hindi language.

Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.

Typing speed minimum 25 words per min


Should be fluent in communication skills both spoken & written

Strong problem-solving and client facing skills


RESPONSIBILITIES:-

To provide best in class Technical support to customers over Phone.

Take end to end ownership of customer issues reported.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Follow standard operating procedures & escalate to internal teams for quicker resolution.

Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.

Day Shifts, 10am to 7pm Monday to Saturday.


Bachelors degree / Diploma with minimum 13 years Education. 10th plus Diploma also

Min 6 Months Experience is mandatory


for telephonic Interview call or whatsapp Swathi@ 7848820045

Email : Swathi@ignites,in


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Deadline: 20-06-2024

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