Hiring For desktop support / technical support ( voice )
☞ Ignites Human Capital Services Pvt Ltd.
View: 102
Update day: 06-05-2024
Location: Chennai Tamil Nadu Bengaluru / Bangalore Karnataka
Category: Consulting / Customer Service Production / Operation
Industry: Hardware & Networking
Position: Associate/Senior Associate -(Technical)
Job type: Full Time, Permanent
Salary: ₹ 3,75,000 - 4,00,000 P.A.
Experience: 1 - 5 years
Job content
Roles and responsibilities
Greetings from IGNITES Human Capital Services"
We Have Excellent Openings in MNCs International/Domestic BPO for Freshers/experienced(with excellent communication skills in English&Hindi).Those who are Looking for BPO, day/uk/us shift
Call namratha@ 6366464545
Minimum 6 months of call taking experience in Technical support (Hardware/Software) or 1 year Field service in PC, Desktop support
Fluency in English & Hindi language.
Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.
Typing speed minimum 25 words per min
Should be fluent in communication skills both spoken & written
Strong problem-solving and client facing skills
RESPONSIBILITIES:-
To provide best in class Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Day Shifts, 10am to 7pm Monday to Saturday.
Bachelors degree / Diploma with minimum 13 years Education. 10th plus Diploma also
Min 6 Months Experience is mandatory
for telephonic Interview contact namratha@ 6366464545
Email : Swathi@ignites,in
Deadline: 20-06-2024
Click to apply for free candidate
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