Implementation Genesys Software Engineer WWE

☞ Miratech

View: 101

Update day: 30-05-2024

Location: Roorkee Uttarakhand

Category: High Technology IT - Software

Industry: IT Services IT Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

Company DescriptionMiratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.Job DescriptionWe are looking for an Implementation Genesys Software Engineer WWEto join our team.Responsibilities:
  • Configuring Corporate Favorite for transfer purposes, such as internal transfer, conference call, consult call etc.
  • Configuring contact center stats for config objects in the WWE screen
  • Setting up outbound caller ID for manual outbound calls
  • Setting up case data information to support agents regarding call information
  • Configuring screen pops based on business requirements, such as case data, HTML etc.
  • Setting up features based on business requirements, it can be any feature regarding WWE, for instance, ACW timeout, auto answer, transfer restriction as per Agent Grup, case data update, etc.
  • Adding disposition codes for outbound to provide information regarding call results
  • Configuring NotReady Reason Codes to track the agent activity based on their current action
  • Adding custom tabs to WWE for additional custom requirement
Qualifications
  • 5+ years of total Genesys experience
  • 3+ years of experience with hands-on web-stack-related development in JavaScript and .NET
  • Genesys PSDK experience
  • Expertise in User Interface/User Experience development in Genesys
  • Experience in designing, developing, testing, and debugging Genesys Workspace Web Edition (WWE) and customizations
  • Experience in integrating WWE with CRM solutions
Additional InformationWe offer
  • Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • ForeverRemote work culture: make the most of the flexibility that comes with remote work.
  • Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
  • Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
  • Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
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Deadline: 14-07-2024

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