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Job content

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

A career in our Internal Firm Services Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

SECTION I:Scope of Responsibility


Coaching & Talent Development
  • Serves as a trusted advisor to BU and LoS leaders focused on accelerating the development of our people
  • Collaborates with BU and LoS leaders to identify issues and to develop and execute action plans across all areas of our people strategy including diversity, development, performance
management, rewards and recognition
  • Proactively leads BU and LoS leaders in identification and management of high-potential talent and succession planning, retention efforts, connectivity and diversity initiatives
  • Uses coaching skills to increase effectiveness of partners/managers/coaches in leading their teams (e.g., advancing Real Time Development through education/training, consulting on
performance or other employee relations issues, building familiarity/comfort/trust to enhance our inclusive culture)
  • Develops and maintains effective relationships with identified staff with goal of understanding and facilitating career objectives and employee engagement/satisfaction (e.g., career interests,
mobility, distinctive experiences and diversity initiatives)
  • Proactively involved with diversity initiatives; collaborates with BU and LoS leaders as needed
  • Facilitates mid-year check-in to identify performance trends, promotion candidates, high-potentials and diversity initiatives
  • Serves as a resource to support BU and LoS leaders as they prepare for annual Career Roundtable meetings (e.g., identifying performance concerns, finalizing compensation, diversity initiatives
and Career Outlook preparation)
  • Provides assistance with onboarding program delivery and organization; leverages tools from Onboarding CoE, supports assimilation of new hires and interns to the team/practice, including
Coach and RP alignment, reviewing initial client assignments and chargeability and diversity initiatives
  • Performs other responsibilities related to the management of our people including, but not limited to, off-boarding activities, consulting with senior HR professionals/legal, departures, and
collaborating with Ethics & Compliance on employee relations matters/ departures and investigations, as directed by supervisor
  • Supports the onboarding and facilitates the off-boarding of third-party labor resources, as requested, maintaining relationship with goal of retention, where appropriate
  • Team with Deployment function, including liaising with Global Mobility teams on short and long term talent deployment, package review and transition, and repatriation
Strategic Workforce Planning and People Operations (in collaboration with Finance and the business )
  • Supports workforce planning/budget including campus, experienced, contingent, and Global Mobility workforces; supports BU and LoS leaders in executing the plan (e.g., guiding Workday
manager in making appropriate decisions)
  • Supports analysis of skills needed on the team and plan to acquire those skills/manage capacity, including opportunities to leverage alternative talent pools such as third-party labor
  • Advises BU and LoS leaders in developing and executing plans (e.g., broad-based work experience, workforce planning) to address both short and long term needs/skill gaps
  • Leverages understanding of the practice to positively influence deployment decisions with goal of balancing workload, optimizing utilization, promoting flexibility, diversity initiatives, and
providing broad-based experiences and developmental opportunities while balancing firm and client needs


SECTION II: Job Objectives & Key Metrics
Briefly describe essential responsibilities of the job in order of average time spent.
Describe activities in terms of the expected end result and the level of functional expertise or specialized knowledge applied. List the key performance criteria that will be used to evaluate performance.

Responsibilities Metrics
Coaching & Talent Development Broad-based work experience
GPS questions
Retention 87% or better
Diversity GPS questions
Diversity initiatives
Workforce Planning & People Operations Utilization
(Collaboration with Finance & Deployment) Workload balance



SECTION III:Requirements
List required education, prior experience, technical knowledge and skills, and certifications. Also indicate if there are specific competencies that are critical to success in this job.
Education Level: Undergraduate Degree preferred or equivalent experience
Experience Level:Minimum 6 Years Experience
Other Details: Demonstrated knowledge of coaching & development, talent & performance management, employee relations, diversity initiatives and HR policy interpretation. Proven ability to
team, collaborate, and build and maintain relationships.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of your comfort zone.
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
  • Coach others and encourage them to take ownership of their development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm’s/client’s expectations.
  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
  • Focus on building trusted relationships.
  • Uphold the firm’s code of ethics and business conduct.

Education(if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications(if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages(If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

September 27, 2021
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Deadline: 20-06-2024

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