IT Helpdesk Manager

☞ XL Dynamics Pvt Ltd

View: 106

Update day: 06-05-2024

Location: Mumbai Maharashtra

Category: IT - Hardware / Networking Information Technology

Industry: Financial Services

Salary: ₹5,00,000 - ₹8,00,000 a year

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Job content

  • Job Shift: Night
  • Experience: 5 - 9 years
  • Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
  • Job Location: Navi Mumbai
  • Salary Range: ₹ 4,00,000 – ₹ 8,00,000 p.a
  • KEY RESPONSIBILITIES:
  • Managing and supporting a team of Help Desk Technicians.
  • Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
  • Communicating with clients and providing in-person and phone support, if required.
  • Troubleshooting and resolving technical issues.
  • Managing escalations and ensuring any issues are resolved in a timely manner.

Job Type: Full-time

Salary: ₹500,000.00 - ₹800,000.00 per year

Benefits:

  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekends

Supplemental Pay:

  • Performance bonus
  • Shift allowance
  • Yearly bonus

Experience:

  • total work: 5 years (Required)
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Deadline: 20-06-2024

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