IT Service Desk - Associate (Freshers)

View: 108

Update day: 07-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: IT - Software Consulting / Customer Service

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

Role - IT Service Desk Engineer/Associate

Location - Hyderabad | Work From Office.

Shift Timing- 24*7 rotational Shift

Experience & Qualifications

Graduation mandatory (Technical Grads Preferred)
Only Freshers are eligible
Candidate should have excellent communication. (ENGLISH)
Good Knowledge of Laptop/Desktop troubleshooting.
Knowledge about VPN/ Windows OS/O365/Active Directory.
Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)

Key Responsibilities:

Opens, logs, prioritizes, assigns, and closes calls logged.
Asks the End User for all relevant information concerning the call made or issue reported.
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
Routes the enquiries to Resolver Groups as appropriate.
Re-routes misdirected calls.
Escalates tickets which have not been resolved by SD.
Provides status and updates on tickets to authorized users.
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

Thanks.

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