IT Service Manager - Primavera

☞ Mentor Graphics (India) Private Limited

View: 106

Update day: 06-05-2024

Location: Pune Maharashtra

Category: Real Estate

Industry: Information Technology

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Job content

Location: Gurugram / Pune

Department: Siemens Energy Information Technology

Mode of Employment: Permanent

LET’S TALK ABOUT YOU


Your profile
  • Bachelor’s / Master’s degree in business informatics, business administration, or equal, with hands-on experience in service management in a global set-up
  • 6-9 years of total working experience in a similar role, ideally including
  • Experience in Global service management
  • Strong knowledge and working experience in ITIL practices like Incident Management, Problem Management, Change Management etc.
  • Service Assurance principles.
  • Service planning, budgeting, and future roadmap definition
  • Experience with ServiceNow
  • Good understanding of IT InfoSec-Security measures.
  • Able to meet Application Management Services (AMS) compliance to IT security standards.
  • Exposure to ORABLE DB Trouble shooting knowledge would be good to have.
  • Exposure to Alteryx, Tableau and ITWO Project Management environment would be good to have.
  • Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.
  • Clear, logical, and effective verbal/written communication skills
  • High responsiveness and keen perception.
  • Organized, ability to work independent and within a team to achieve given objectives
  • Working with International teams in a similar role a must
Your responsibilities:
  • Service and maintenance
  • Ensure accurate and timely resolution of all assigned issues and requests in a highly professional service environment
  • Create and maintain strong operational relationships with internal and external partners and other key stakeholders.
  • Accurately document all work performed through ticketing system including details and outcomes
  • Escalate product bugs or unresolvable cases to right channels
  • Manage and monitor licenses, subscriptions, and user management as necessary
  • Perform regular service reporting to all the key stakeholders
  • Perform service budgeting, defining strategies for service enhancement
  • Release management: drive implementation of releases at connected locations
  • Possible roll-out management (connect new sites, plants)
LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
We are Siemens Energy IT GDC which is part of Siemens Energy IT that is subset of Siemens Energy.
SE is a Company which operates from Several countries and have seventy thousand plus employees along with highly valued consumers and highly devoted vendors, SE IT is small inhouse division to support all of them with its footprints in India as SE IT GDC.
SE IT GDC operates from two location Gurgaon and Pune with average age of employees being 28 Years. Our guiding principles ensure work life balance and diversity in terms of gender, experience, skills and technology. Our strategy is to ensure working on specifics and being supported by partners for commodity topics.

MORE INSIGHTS

Be Energized. Be you.
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.

Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html


Organization: Information Technology

Company: Dresser-Rand India Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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Deadline: 20-06-2024

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