Customer Service Officer

☞ DBS Bank

Visualizza: 106

Giorno di aggiornamento: 18-05-2024

Località: Erode Tamil Nadu

Categoria: Altra

Industria: Banking Financial Services Investment Banking

Posizione: Not Applicable

Tipo di lavoro: Full-time

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Contenuto del lavoro

Job Purpose

  • Execute all aspects related to branch operations in a timely and effective manner
  • Ensure effective customer service
  • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities

  • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
  • Support the branch operations officer in book-keeping and maintenance of documents

Job Duties & Responsibilities

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
  • Process cash transactions, transfer transactions and clearing of instruments
  • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
  • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
  • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
  • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Primary Location

India-Tamil Nadu-Erode

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Feb 9, 2024, 7:00:20 PM
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Scadenza: 02-07-2024

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