Order to Cash Operations Associate

Contenuto del lavoro

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The incumbent should have good knowledge of AR Billing lifecycle and will be responsible for • Maintain Customer master data for the new and existing customers • Research and evaluate clients’ creditworthiness • Develop, review, and update our company’s credit policies • Create credit reports and present them to senior management. • Manage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls. • He/she must have worked in Customer setup & Credit management, a BPO organization. • Actively participating in client calls and providing required resolution/inputs to leads. • Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? Qualifications: • Minimum 2.5-3 years years of Customer setup & Credit management experience in Finance & Accounting function • BPO experience will be an added advantage but not mandatory • Minimum Bachelor’s degree in Finance Accounting or related field • Good knowledge of the AR Billing process. System & applications. • Experience working SAP Hanna 4 would be preferred and an added advantage. • Sound knowledge of MS Excel & word. • Having advanced Excel knowledge would be an added advantage. Communication & Interpersonal skills • Ability to interact with customers for daily operational activities with client SME
Roles and Responsibilities: • Create credit reports and present them to senior management. • Update and review the company’s credit policies. • Assess and research the client’s creditworthiness. • Predict risks by creating credit scoring models. • Maintain all the records of the credit payments. • Review and respond to customer queries and communicate with customers for further queries • Train new joiners and work closely with Leads in the process • Help track the process updates and support SMEs in updating SOPs on regular intervals • Achieve 100% accuracy & productivity for activities in scope. • Perform quality checks for the team members • Must possess good communication skills both e-mail and oral • Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. • Generate lean ideas and provide inputs to process leads for improvement opportunities. • Generate lean ideas and process improvements and deliver improved process controls, productivity, and accuracy.