Senior Analyst

☞ Lowe’s

Visualizza: 102

Giorno di aggiornamento: 18-05-2024

Località: Bengaluru / Bangalore Karnataka

Categoria: Contabilità / Auditing Finanza / Banca / Azione Salute / Assistenza medica Medical

Industria:

Loading ...

Contenuto del lavoro

At Lowe’s India, we are the enablers who help create an engaging customer experience for our nearly $90 billion home improvement business at Lowe’s. Our 3100+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative ways to ensure Lowe’s has a strong competitive edge in the market. Lowe’s India is certified as a Great Place to Work by the Great to Place to Work® Institute, India, and has been recognized as one of Economic Times Best Brands for 2020.

Our Technology team supports E-commerce, Mobile, IT & Cloud Infrastructure, and Corporate Systems at Lowe’s India, enabling various functions such as supply chain, merchandising, distribution, corporate services, etc. The Data & Analytics teams help make data-driven decisions in merchandising, store operations, finance, and supply chain. The Business Services team builds business services capabilities across Merchandising, Marketing, Supply Chain, Store Operations, Enterprise Item Content, and Private Brands. The Finance and Accounting team manages Transaction Accounting, Customer and Inventory Accounting, Margin and Cost Accounting, Financial Planning and Analysis, Business Finance support, Tax and Enterprise Strategic Sourcing for the U.S. and Canada business. The Product Management team builds and manages tech products and solutions for our stores and online channels. And Lastly, our Shared Services team empowers other groups to do their job well. To know more about Lowe’s India, visit www.lowes.co.in

Core Responsibilities:

  • Data Collection and Integration:
  • Collect, consolidate, and integrate data from various sources, including CRM systems, customer feedback platforms, vendor databases, and internal operational systems.
  • Develop and maintain data pipelines, and data transformation workflows to ensure data accuracy, completeness, and consistency.
  • Data Analysis and Insights:
  • Perform exploratory data analysis (EDA) to identify patterns, correlations, and trends in after-sales data, such as product inventory availability , product returns, warranty claims, and customer support interactions.
  • Develop analytical models, statistical analyses, and predictive models to derive actionable insights and forecast after-sales performance metrics.
  • Conduct root cause analysis and impact assessments to understand the drivers of after-sales issues and opportunities for improvement.
  • Reporting and Visualization:
  • Create and automate reports, dashboards, and data visualizations using tools such as Tableau, Power BI, or Excel to communicate key performance indicators (KPIs), trends, and insights to stakeholders.
  • Generate executive summaries, performance scorecards, and ad-hoc analyses to support decision-making processes and strategic initiatives.
  • Performance Monitoring and Optimization:
  • Monitor after-sales performance metrics, vendor performance indicators, customer satisfaction scores, and service level agreements (SLAs) to track progress against targets and identify areas for optimization.
  • Collaborate with cross-functional teams, including vendor management, customer support, logistics, and quality assurance, to implement process improvements, address bottlenecks, and enhance operational efficiency.
  • Data Quality Assurance and Governance:
  • Implement data quality checks, validation procedures, and data governance best practices to ensure data integrity, reliability, and compliance with regulatory requirements.
  • Identify and resolve data quality issues, anomalies, and discrepancies through data cleansing, data profiling, and data validation techniques.

Years of Experience

Overall 5+ years of Experience

4 years of experience in Inventory Management

2 + years experience reporting and data analytics


Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Loading ...
Loading ...

Scadenza: 02-07-2024

Clicca per candidarti per un candidato gratuito

Applicare

Segnala lavoro
Loading ...
Loading ...

LAVORI SIMILI

Loading ...
Loading ...