レベル: Mid-Senior level
ジョブタイプ: Full-time
仕事内容
Job Specifications.
a. 8+ years of experience in Customer success
b. Deep expertise in Digital marketing
c. Ability to engage with CXO Levels & Decision Makers
d. Excellent communication skills
e. Great business acumen and delivered customer spotlights.
Target Industries / Scope
a. Similar fraternity organization: housing/99acres
b. Any good candidate with a CS background can also be from SaaS background.
Key stakeholder / teams
a. - Sales
b. – Marketing team
c. – Clients or aligned customer base (book of business) : Builders/Developers
d. – Product team
e. – All internal teams where they need help and dependencies
Success Parameters
- Job well done will look like
a. - Renewal 80%
b. – Net new expansion or customer acquisition
c. – Cross sell and upsell
d. Customer PR or spotlights
How/ What does the role require the person to do to produce this outcome?
a. – Renewal 80%
b. Quarter on quarter growth by 15% of their Book of business.
c. Positive CSAT
締切: 13-06-2024
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