Job | Alert | Business Process Consultant | Noida, Bengaluru, Mumbai

☞ inMorphis Services

View: 108

Update day: 06-05-2024

Location: Delhi Union Territories Noida Uttar Pradesh Bengaluru / Bangalore Karnataka Mumbai Maharashtra

Category: IT - Software

Industry: IT Services & Consulting

Position: Project Manager-IT/Software

Job type: Full Time, Permanent

Salary: ₹ 8,00,000 - 18,00,000 P.A.

Experience: 6 - 11 years

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Job content

JOB DESCRIPTION


Business Process Consultant
Location: Noida | Bangalore | Mumbai


What does a Business Process Consultant do in InMorphis on day to day basis?
You will be our go-to consultant for managing ServiceNow advisory and implementationprojects for our clients.


• Presales (30%):


o Assist in sales activities including customer demos, RFPs, and other related initiatives
o Demonstrations of the product, both standard and customized based on need, to
prospective and existing customers
o Staying current on ServiceNow product developments/releases to a level required for demo and POC/POV.
o Responsible for understanding business and technical problems addressed by the products including business drivers and use cases etc


• Delivery (70%):


o Lead engagements as the Subject Matter Expert (SME) on ServiceNow Products/ Modules
o Lead business process definition, re-engineering, improvement, and gap analysis of
current/to-be processes during workshops with key customer sponsors and stakeholders
o Developing required documentation such as workshop agenda, presentations, gap
analysis reports, process flow diagrams, roles/responsibilities
o Managing and communicating business requirements to the delivery team as a
bridge to ensure that the proposed solutions meet the customer’s expectations
o Serve as a functional lead, provide guidance, and deliver successful implementation
of the ServiceNow modules in partnership with other members of the project team
o Drive the customer roadmap discussions and decisions.
o Juggle multiple and complex projects and initiatives
o Providing training and mentoring to other members of the services team


The skill required to perform the duty:
• Minimum 3 years of consulting experience leading the definition and deployment of ’to be’
processes/solutions in client environments related to ServiceNow capability areas
• ServiceNow Certified Implementation Specialist (CIS) preferred
• Solid experience in requirements gathering, including experience in creating process
documentation
• Excellent communication skills (both written and verbal) with strong presentation and
facilitation skills required to lead workshops and customer meetings (proficiency in Visio,
Word and PowerPoint)
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks)
while providing thought leadership to sponsors/stakeholders in solving business process
and/or technical problems during project delivery
• Exposure to different toolsets such as HP Service Desk, IBM Maximo, BMC (good to have)
• Highly motivated individual who is eager to succeed and become part of a rapidly growing
company.
• Have interpersonal, decision making and excellent communication skills.

NOTE:- Please apply only if JD is matching your Profile.

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Deadline: 20-06-2024

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