Key Account Executive

About Us:

PhonePe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform.

Job Objective:

The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B, Hospitality, FMCG, FMCD, Healthcare, Wellness, Lifestyle, etc. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

The role will be market/field based & will report to Cluster Manager

Responsibilities:

Merchant Acquisition:Key Account Executive (KAE) is expected to onboard new merchants in the geography allocated to the incumbent. Since payments are agnostic to the category of business, the spectrum of merchants that can be onboarded is vast. The KAE must use their acumen and understanding of Indian retail ecosystem to come up with holistic solutions for the key accounts.

Account Management:Onboarding merchants on the platform is the first stage of a long-term relationship between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The KAE’s task is to develop a deep understanding and relationship with each account that any competitor finds it an uphill task to onboard the merchant account.

Map Competition:To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. This will ensure that appropriate response strategies are being formulated and implemented. The KAE must benchmark competition, share best practices internally and ensure that PhonePe always stays one step ahead in the market.

Requirements:

• MBA from Tier 2/3 campus with good academic record
• Proven working experience of 1-3 years in sales/business development
• Excellent communication and influencing skills
• Exposure to the start up environment is an added advantage.
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics